Support

Bring the campaign ID. We will trace the rest.

For setup, licensing, or a campaign that needs attention, email the Codeprint team.

Contact

Email jacob@codeprint.io. Include your WordPress and WooCommerce versions, the PricePilot campaign ID, and the exact status shown in campaign history. Do not send store passwords or live customer data.

Refunds

Paid PricePilot purchases include the refund period stated at checkout and in the Freemius receipt. Reply to that receipt or email support with the order email and licence ID so the purchase can be located safely.

Before opening a ticket

Open WooCommerce → Status and confirm Action Scheduler is running.
Check the campaign detail page for skipped, invalid, or drift-conflict rows.
Do not rerun a permanent adjustment to compensate for a partial failure; use Resume.